<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">really good information about the Eisemann operation<div class=""><br class=""></div><div class="">Joe<br class=""><div><blockquote type="cite" class=""><div class="">On Aug 24, 2020, at 9:35 PM, Denise Guilbert via Board <<a href="mailto:board@planoband.com" class="">board@planoband.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">FYI</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><div dir="ltr" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">Denise Guilbert<div class="">214.676.7943</div><div class="">Fundempress@<span class="Apple-converted-space"> </span><a href="http://aol.com/" style="color: rgb(5, 99, 193); text-decoration: underline;" class="">aol.com</a></div><div class=""><br class=""><div class=""><br class=""></div></div></div><div dir="ltr" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class="">Begin forwarded message:<br class=""><br class=""></div><blockquote type="cite" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class=""><div dir="ltr" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>Maryann Wegloski <<a href="mailto:Maryann.Wegloski@cor.gov" style="color: rgb(5, 99, 193); text-decoration: underline;" class="">Maryann.Wegloski@cor.gov</a>><br class=""><b class="">Date:</b><span class="Apple-converted-space"> </span>August 24, 2020 at 10:50:21 AM CDT<br class=""><b class="">Cc:</b><span class="Apple-converted-space"> </span>Pamela Polsky <<a href="mailto:Pamela.Polsky@cor.gov" style="color: rgb(5, 99, 193); text-decoration: underline;" class="">Pamela.Polsky@cor.gov</a>>, Caron Grant <<a href="mailto:Caron.Grant@cor.gov" style="color: rgb(5, 99, 193); text-decoration: underline;" class="">Caron.Grant@cor.gov</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span><b class="">Comments from August 2 Miss Dallas Event</b><br class=""><br class=""></div></blockquote><blockquote type="cite" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class=""><div dir="ltr" class=""><div class="WordSection1" style="page: WordSection1;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Good morning Encore! Volunteers,<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">As many of you know, the Eisemann Center hosted Miss Dallas on Sunday, August 2. Five of your colleagues volunteered, Chris Salerno, Lou Delcamp, Carol Levy, Jerry Conner and Marina Riley. They shared their experiences and reflections with me. The following are excerpts from their comments.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Marina Riley</span></b><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><span class="Apple-converted-space"> </span>-</span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><span class="Apple-converted-space"> </span>I believe the Eisemann Center personnel did a fantastic job organizing, I like the fact there was hand sanitizer stations. The patrons behaved well and followed directions. Also, I noticed some patrons did not stop at the ticket scanning booth and came straight to my Aisle 1, I had to send them back to get their ticket scanned so I guess we need to pay a little more attention to patrons coming in and direct them to the scanning booth. I believe we did a fantastic job considering the situation. <o:p class=""></o:p></span></div><p class="ydp7844ca7ayiv5558394115msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><b class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Chris Salerno</span></b><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><span class="Apple-converted-space"> </span>–</span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif; color: rgb(38, 40, 42);" class=""><span class="Apple-converted-space"> </span>Things went much better than I had expected, but it was obvious that a lot of thought went into preparation. Based on how many staff and others pitched in, I imagine that there were slots that went unfilled.<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif; color: rgb(38, 40, 42);" class="">I did experience patron groups remove masks once seated. Those asked to mask-up did comply, although with hesitation. I guess it's just relying on their good sense and civic mindedness.</span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif; color: rgb(38, 40, 42);" class=""><o:p class=""></o:p></span></p><ul type="disc" style="margin-bottom: 0in;" class=""><li class="ydp7844ca7ayiv5558394115msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(38, 40, 42);"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">You mentioned this, but I double-checked for my own information with any patron who came in solo and was sitting in a block. I asked if they were expecting others in the party. Turned out that three single patrons did in fact each have a whole row to themselves to provide 4 empty seats on either side.</span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><o:p class=""></o:p></span></li><li class="ydp7844ca7ayiv5558394115msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(38, 40, 42);"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Those seating charts are invaluable in keeping track of where people should be sitting and, even more so, where they shouldn't be sitting.</span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><o:p class=""></o:p></span></li><li class="ydp7844ca7ayiv5558394115msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(38, 40, 42);"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Biggest issue for me was tickets, especially phone tickets. Patrons walked right up close to show their phones, which I had to request be expanded. Even then, on two occasions, patrons were unable to expand the ticket big enough to read at arm's length. Patrons walked right up shoulder-to-shoulder. Even patrons with paper tickets in the Mezz walked right up to me and were not conscious of social distancing with me, so I was glad to have the mask and the shield. Shields might be an additional requirement for ticket takers. Fortunately, each party came in singly, so there was no bunching up. In another setting, it might be impossible to keep any distancing as a ticket taker.</span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><o:p class=""></o:p></span></li></ul><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Jerry Conner</span></b><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><span class="Apple-converted-space"> </span>– I thought everything that the Eisemann personnel did to put on this show went extremely well. When I answered the earlier questionnaire I said that I would feel comfortable volunteering again. The main reason was that I thought enough people would have the safety of all people involved, both patrons and volunteers, to make it happen. I was not disappointed. Naturally, there were a few idiot patrons who didn't keep their masks on all the time, but that's like trying to stop photography. There will always be people who don't abide by the rules, because they are more important than the rules. At least THEY think they are.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Lou Delcamp</span></b><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><span class="Apple-converted-space"> </span>– Be sure to let em know YOUR team did a fantastic job! Weaknesses were with the attendees, and they were minor! <span class="Apple-converted-space"> </span><o:p class=""></o:p></span></div><ul type="disc" style="margin-bottom: 0in; margin-top: 0in;" class=""><li class="MsoPlainText" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">I really liked having the bathroom doors open using doorstops, no one had to touch the doors<o:p class=""></o:p></span></li><li class="MsoPlainText" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">The protocols y’all set up were great and the attendees for the most part tried to honor them. As some of them left the theater to use the restroom, I noticed them putting their masks back on. And there were some who felt the mask was fine below their nose, or even below their mouths if they were talking to each other. Not many behaved like that. <o:p class=""></o:p></span></li></ul><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Carol Levy</span></b><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class=""><span class="Apple-converted-space"> </span>-<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">From the perspective of the Mezz Traffic Controller Position<o:p class=""></o:p></span></div><ul type="disc" style="margin-bottom: 0in;" class=""><li class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">The majority of the patrons (at least 60-80%) seemed clueless about assigned seats. Some wandered up the stairs or off the elevator and when asked about their seat assignment would go digging in their purse or pocket for the ticket or start scrolling on their cell phones. When they had their tickets in hand, they were quite happy to get further direction. About half, or more, knew the color of their aisle entrance.<o:p class=""></o:p></span></li></ul><ul type="disc" style="margin-bottom: 0in;" class=""><li class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">After the start of the show, when the aisle doors have been closed, the outside volunteers (ticket taker or traffic controller) will be encountering latecomers as well as people who have exited for the restroom (etc.) and are returning. Either many hands will touch the door handle, or one paper towel could. The volunteer could use a clean paper towel to open the door(s). It can be used once or multiple times. The supply of paper towels could be placed with at least one of the pump dispensers. One of the patrons on Sunday returned with a paper towel to the door she had exited. But there are no trash receptacles<span class="Apple-converted-space"> </span><u class="">in</u><span class="Apple-converted-space"> </span>the venue for disposal of their paper towel. Suggestions:<span class="Apple-converted-space"> </span><o:p class=""></o:p></span></li><ol start="1" type="a" style="margin-bottom: 0in;" class=""><li class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Volunteer to open aisle door(s) for returning patrons.<o:p class=""></o:p></span></li><li class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Provide paper towels for volunteer to use to open aisle doors and/or wipe them down.<o:p class=""></o:p></span></li><li class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">Position a trash receptacle inside each aisle (the audience chamber of the pair of doors) in case patron brings their own paper towel.<o:p class=""></o:p></span></li></ol><li class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Palatino Linotype', serif;" class="">In the Mezz, only the inner door at Aisle 5 “bleeds” light into the venue. For this event, it was closed (as usual), but the inner doors at Aisles 6 and 7 were left open. This allowed one fewer touch point for patrons – a good thing during this</span><span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">pandemic. The client might have to agree due to the possibility of a sound issue.<o:p class=""></o:p></span></li></ul><p class="yiv9795617214msonormal" style="margin-right: 0in; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">I will be following up with a survey in the next week or two. We are looking forward to the RSO performing on Saturday, October 3. Stay safe!<o:p class=""></o:p></span></p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Best regards,</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Maryann Wegloski</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">House Manager</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Art Gallery Coordinator</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class=""> </span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Charles W. Eisemann Center For Performing Arts</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">2351 Performance Drive</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Richardson, Texas 75082-4332</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Direct line - 972.744.4615</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">Encore! Volunteer Hot-line - 972.744.4668</span><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="mailto:maryann.wegloski@cor.gov" style="color: rgb(5, 99, 193); text-decoration: underline;" class=""><span style="font-family: Palatino; color: rgb(0, 32, 96);" class="">maryann.wegloski@cor.gov</span></a><span style="color: rgb(0, 32, 96);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div></div></blockquote><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">_______________________________________________</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">Board mailing list</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><a href="mailto:Board@planoband.com" style="color: rgb(5, 99, 193); text-decoration: underline; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">Board@planoband.com</a><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><a href="http://planoband.com/mailman/listinfo/board_planoband.com" style="color: rgb(5, 99, 193); text-decoration: underline; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">http://planoband.com/mailman/listinfo/board_planoband.com</a></div></blockquote></div><br class=""></div></body></html>